We ship all domestic orders via UPS 2nd day air or Fedex 2 Day. To ensure your package arrives safely with all orders, we require signature upon delivery. Once your jewelry ships, our team will email you with a tracking number so you can keep an eye on the shipment.

We will notify you before your order is fulfilled and shipped. Please do not hesitate to inform us if your address changes while we’re in the process of creating your custom design. 

Our shipping partners will attempt 3 deliveries and if no one is available to sign for the package, it will be returned to us. We will contact you to make arrangements for reshipment. Any reshipping costs are the customer’s responsibility. 

We ship internationally via UPS or DHL, please anticipate up to 1-2 weeks, sometimes more for customs clearance. All items will be declared at their full value. All import duties and taxes are the responsibility of the customer, not Bijou Lab.

Please note your delivery will be delayed if you do not pay duty/tax when prompted!

All international shipments will be shipped with signature required.

PLEASE NOTE: Please be aware that your country may charge you additional import/customs fees to release your package from customs. You are fully responsible for paying these fees.

Custom orders will NOT be refunded for failure/refusal to pay customs fees.

Reshipping costs are the customer’s responsibility. 

If you are returning your item to us from outside of the United States, we are not liable for any import/customs fees that may be required by your mail courier. Failure to pay custom fees will result in them being deducted from your refund.

Please note that Bijou Lab items shipped outside of the US may not be in accordance with specific standards of the destination country indicated in the shipping address provided. Bijou Lab is NOT responsible for determining which products can be legally imported into countries outside of the US.

We want you to be happy with your purchase and will gladly accept returns on our ready-to-ship rings. Returns will incur a 10% restocking fee.

Items must be postmarked within 4 days of receipt.

Items must be in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Bijou Lab packaging, certification, and boxes. Customers requesting refunds will be refunded the full amount less a 10% restocking fee and a return shipping label, if requested.

Rings which have been resized are non-refundable.

We will inspect the item upon receipt and deem it worthy or unworthy of refund. Buyer must pay insured return shipping. We are not responsible for items lost or damaged in transit, if the ring is not received, a refund will not be possible. 

We will happily provide a return shipping label. Otherwise, items must be sent via FedEx or UPS overnight or 2 Day. It must be fully insured and with a Signature Confirmation. Customers are responsible for return shipping costs. Any refunds will be credited back to the original method of payment. Depending on the bank's processing time, it can take up to 10 business days to show up on the customer’s bank account. 

The Bijou Lab does not offer any form of refund, return or exchange on rings outside of our Ready to Ship section as they are all made to order.

*Please note that we do not accept returns on international orders at this time.

We greatly appreciate your business and we want you to be thrilled with your jewelry. If for any reason you are not, please contact us immediately with your concerns and we’ll take care of you. 

Custom made pieces cannot be exchanged, returned or refunded. This includes any jewelry designed with our Custom Design Process, Semi-custom rings, and pieces from our Signature collection as they are made to order, just for you.

We do not accept cancellations on our pieces as we begin your order immediately once you place it and they are created completely made-to-order for each client. We begin sourcing, cutting and purchasing the stone within 24 hours of the order being submitted.

If you ordered a jewelry item that is eligible for return and wish to cancel, it will be considered a return and will incur a restocking fee.

For custom designs, we deliver the CAD design within 7 to 14 days. Projects involving entirely new designs with illustrations or engravings may require additional time. Clients are requested to submit any CAD revisions within 72 hours. In the absence of a response without prior communication from the client, Bijou Lab reserves the right to cancel the project and retain the deposit at our discretion, based on the work and stone sourcing that has already been completed.

We retain the right to re-create any of the rings we have designed.

If there is a lapse in communication from the client or a client-initiated delay in the custom design process, full payment will be required before proceeding to production. If there is no communication or clear intention to pursue the project within 8 weeks of the initial order, the contract will expire, the ring will not be created, and the deposit will not be refunded.

*Each additional revision after 3 full rounds will incur a $75 design fee.

*Kindly note that custom jewelry pieces are designed from scratch and cannot be cancelled once it is put into production.

We offer complimentary replacement of pavé stones (2mm or less) within the first full year of receiving the ring in the event that they fall out of your setting.

The client is responsible for all shipping fees incurred when sending the ring to and from Bijou Lab  for repair. It is typical for repairs to take 4-5 weeks from the date the ring is received.

Alternatively, to save on shipping and transit time, we can ship you the small stone(s) for repair at your local jeweler. After the first year, repairs will be priced at cost. Having side stones replaced at your local jeweler will not void your jewelry warranty.

Within 6 months of your purchase for our US customers, we offer one complimentary resizing. Clients are responsible for insured shipping fees to and from the repair studio, please see below.

Resizing a ring always results in a small loss of metal due to polishing and loosening of pave stones (we will re-tighten as needed, but resizing pave is never as robust as the initial setting) so we strongly recommend having your ring size properly measured before ordering your ring. We recommend sizing your finger at least 2-3x with a metal sizer at different times of day or for free at a local jewelers; often times fingers change sizes depending on the time of day, after eating, working out, and the temperature/season (most people tend to be 1/2 size larger in the summertime). It's important to accurately measure the ring size after proposal since most rings should only be resized 2-3 times total in their lifetime (each resizing is like a minor surgery, it is best not to do it over and over again). 

One resizing is included in your complimentary care plan and we would be happy to perform this service for you. Clients are only responsible for shipping costs to the repair studio and we will resize it and ship it back insured, free of charge. You may purchase a prepaid insured label through us for $75 for jewelry valued under $5K, and $95 for jewelry valued over $5K. Please allow 2-3 weeks for resizing.

We’ve included our recommended resizing limitations below. Resizing beyond these limitations can put the ring at risk for long term durability issues such as losing pave stones or becoming misshapen.

Solitaires with plain bands: +/- 2 sizes

Rings with Pave Bridge: +/- ½-1 size

Solitaires with ½ or ¾ pave bands: +/- ½ size

3 stone settings: +/- ½-1 size

Full eternity bands cannot be resized.

The client is responsible for shipping charges to and from Bijou Lab for their complimentary resizing. Please reach out to us to begin the process. If you'd prefer to post it independently, please send your ring with tracked, insured shipping with signature confirmation via overnight or 2 day shipping.

If the client chooses to have their ring resized at a local jeweler, this service will not void our warranty.

Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 6 month complimentary resize period, rings can be resized for a small fee when within the jeweler’s recommended sizing range. Please reach out to us at hello@thebijoulab.com to begin the process. 

We do not accept resizing requests or returns for international orders.